Document generated at polarhome.com
(Category) (Category) polarhome.com FAQ :
access questions
Subcategories:
(Category) shell
(Category) ftp
(Category) mail
(Category) http
(Category) irc

Answers in this category:
(Answer) what portforward means?
(Answer) polarhome portforward table
(Answer) does polarhome have vhosts
(Answer) can polarhome host domains?
(Answer) may I redirect my domain to polarhome
(Answer) is my host/domain denied
(Answer) is my account denied
(Answer) What does it mean "direct access ports"
(Answer) LOST PASSWORD?

(Category) (Category) polarhome.com FAQ : (Category) access questions :
shell
Subcategories:

Answers in this category:
(Answer) shell does not work
(Answer) how to use ssh with portforward?
(Answer) did I lost my shell account?
(Answer) can I run eggdrop, BNC and ircd from shell
(Answer) I had a shell account at polarhome.com. What should I do
(Answer) how many BG-s may I run
(Answer) crontab problems?

(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) shell :
shell does not work
shell access is not enabled by default, therefore telnet and ssh do not work without an extra hardcopy application.
More to read at shell policy http://www.polarhome.com/service/policy.html
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) shell :
how to use ssh with portforward?
telnet and ssh work nice with portforward, but you have to telnet to some defined port descried at http://www.polarhome.com/service/shell/ports.html

Example:
Telnet to OpenBSD: telnet gate.polarhome.com 732 ssh to OpenVMS: ssh gate.polarhome.com -p 705
Please note, that if you are already on some polarhome.com inside server you may use simple: telnet openbsd or ssh username@vax
faq

(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) shell :
did I lost my shell account?
If your username is on the list http://www.polarhome.com/hacker/users.deny you did.

Please use http://www.polarhome.com/service/network/net-finger.html - finger service to query your host for your username in order to get exact information about your account status.

- if account does not exist - your account has not been created ot it is deleted
- if account has shell: /bin/nologin - you account exists but you do not have shell access
- if shell is any other: you account is fully functional.
faq

(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) shell :
can I run eggdrop, BNC and ircd from shell
Yes, you can. You can upload, compile, build, run bg processes and use all available programs and resources on the system. Shell is as open as it was earlier (now even with crontab). eggdrop, BNC and other irc servers, bouncers, proxies and non destructive bots are not considered to be malicious.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) shell :
I had a shell account at polarhome.com. What should I do
Your earlier account have been transformed to ftp account. Existing accounts have not been deleted and all content have been kept. Otherwise, you may choose among the following alternatives:

- continue to use as ftp user
- upgrade to shell account
- stop use polarhome.com access services
faq

(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) shell :
how many BG-s may I run
polarhome does not have BG limit just total process limit, but if you start too many BG processes you will not be able to manage your account any more.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) shell :
crontab problems?
Shell accounts do have enabled crontab.
Crontab may hava a strange behaviour that you may submit a new one but you can not edit it any more with crontab -e.
The problem lays in VIM editor secure temporary file handling.
There are two solutions:
1. use another editor for crontab.
$ export EDITOR=pico
$ crontab -e

2. delete curent crontab and submit a new one
$ crontab -l > my_crontab.txt
make changes in my_crontab.txt file
$ crontan -r
$ crontab my_crontab.txt
faq

(Category) (Category) polarhome.com FAQ : (Category) access questions :
ftp
Subcategories:

Answers in this category:
(Answer) Can not log in
(Answer) Can I run eggdrop with ftp account
(Answer) How can I change the account password
(Answer) I forgot my password, but given e-mail is not valid
(Answer) Why PORT command fails

(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) ftp :
Can not log in
1. check with finger if your account exits
2. check if you connect to right port. check the portforward table at http://www.polarhome.com/service/shell/ports.html
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) ftp :
Can I run eggdrop with ftp account
no
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) ftp :
How can I change the account password
So far it works like this:
- send one request to support@polarhome.com from given e-mail address, and system administartor will generate a new password for you.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) ftp :
I forgot my password, but given e-mail is not valid
... in that case your account is lost.... because ne password can be sent out just to relevant - given address shown in finger information
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) ftp :
Why PORT command fails
For more information read http://www.cert.org/tech_tips/ftp_port_attacks.html
faq
(Category) (Category) polarhome.com FAQ : (Category) access questions :
mail
Subcategories:

Answers in this category:
(Answer) Does polarhome support POP3 and IMAP
(Answer) Does polarhome support POP3S and IMAPS
(Answer) How should I set up my mail client?
(Answer) May I use SSL for POP3 and IMAP with portforward?
(Answer) What does it mean "we do not relay"?
(Answer) Can I read mail with a browser?
(Answer) Can I read mail with a handheld device?

(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) mail :
Does polarhome support POP3 and IMAP
Polarhome supports POP3 on all systems. IMAP as well except on OpenVMS/VAX.
Find more information in http://www.polarhome.com/service/mail.html
and http://www.polarhome.com/service/ports.html


faq

(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) mail :
Does polarhome support POP3S and IMAPS
Yes it does, except OpenVMS. There might be some informational messages that the key issuer is not verified. It is not verified because the issuer is polarhome itself and not some well known company as verisign or thawte.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) mail :
How should I set up my mail client?
SMTP server is always mail.polarhome.com POP3 and IMAP depend of host...
please refer portforward instructions at http://www.polarhome.com/service/shell/ports.html
for example: POP3 at OpenBSD is reachable by mail.polarhome.com port 736
users email address is username@openbsd.polarhome.com
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) mail :
May I use SSL for POP3 and IMAP with portforward?
Sure... it works perfect.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) mail :
What does it mean "we do not relay"?
polarhome has implemented DRAC "POP3 before SMTP" relay control...

It means that you need some POP3 or IMAP user authentication before SMTP connection otherwise you will get error "we do not relay".

more information in http://www.polarhome.com/service/mail.html

faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) mail :
Can I read mail with a browser?
Yes... use polarhome's webmail inteface http://www.polarhome.com/horde/
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) mail :
Can I read mail with a handheld device?
Yes... bookmark url: www.polarhome.com/horde/

polarhome users on every host may use this service.
faq

(Category) (Category) polarhome.com FAQ : (Category) access questions :
http
Subcategories:

Answers in this category:
(Answer) I can not access my home page
(Answer) Can not change the content of my home page
(Answer) What is the index file search order?
(Answer) Why SSI does not work?
(Answer) Is my public_html directory safe?
(Answer) how to set up home page at OpenVMS
(Answer) what is my absolute path

(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) http :
I can not access my home page
1. please check with finger that your username exists
2. if exits, check if you use the right url according to port forward table http://www.polarhome.com/service/shell/ports.html
3. check if exits index.html or some other index file in /public_html directory.
4. If you use OpenVMS it is another topic, otherwise no idea.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) http :
Can not change the content of my home page
You have to delete or overwrite the default index.html at public_html directory
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) http :
What is the index file search order?
index.html index.htm index.wml index.shtml index.php index.php4 index.php3 index.cgi
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) http :
Why SSI does not work?
exec and CGI commands are disabled because of security reasons, otherwise it should work with *.shtml files
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) http :
Is my public_html directory safe?
polarhome tried to set up systems in default to be usable and as safe as possible. Usually the home directories are searchable by other users to be able to use home page and public_html just by http user as apache or nobody.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) http :
how to set up home page at OpenVMS
You can find a short, step by step description at http://www.polarhome.com:703/homepage.html
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) http :
what is my absolute path
On every polarhome systems user homes has absolute path like /home/first-letter/username

Example:
username: peter
home dir: /home/p/peter/
webspace: /home/p/peter/public_html/
cgi-dir : /home/p/peter/public_html/cgi-bin/

VMS has another type of notation. There directories look like: DKA200:[HOME.P.PETER]
faq

(Category) (Category) polarhome.com FAQ : (Category) access questions :
irc
Subcategories:

Answers in this category:
(Answer) May I run my bot or irc server
(Answer) my bot can not connect to Dalnet
(Answer) why BNC does not work on 8080
(Answer) Can I connect my IRC server to polarhome one
(Answer) port 6667 is already taken
(Answer) how BS-s may I run
(Answer) how to setup system eggdrop
(Answer) What ports I shoud not use

(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) irc :
May I run my bot or irc server
Yes, you may. You can upload, compile, build, run bg processes and use all available programs and resources on the system. Shell is as open as it was earlier (now even with crontab). eggdrop, BNC and other irc servers, bouncers, proxies and non destructive bots are not considered to be malicious.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) irc :
my bot can not connect to Dalnet
polarhome hosts hundreds of bots irc servers etc... and big irc service providers does not like this behaviour.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) irc :
why BNC does not work on 8080
It was set up to max 100 users, because of heavy abuse. It is working, but you are not among these lucky 100 users.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) irc :
Can I connect my IRC server to polarhome one
yes, if you use simple ircd and polarhome does not need to do anything else but set up connection parameters.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) irc :
port 6667 is already taken
There are few thousand irc users that runs some bots, bouncers etc... but the port range is limited. You may choose some port from direct access ports of your host. More on these ports at http://www.polarhome.com/service/ports.html
You can find the list of already taken ports for your host at: http://www.polarhome.com/service/statistics/global/
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) irc :
how BS-s may I run
polarhome does not have BG limit just total process limit, but if you start too many BG processes you will not be able to maga your account any more.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) irc :
how to setup system eggdrop
1. Read the documentation at http://www.polarhome.com/service/manual/eggdrop/ 
   or at /home/e/eggdrop/doc
2. Create/edit one config file
3. Check that ports and bot names are uniqe in eggdrop home dir.
4. Change to /home/e/eggdrop (eggdrop home directory)
5. Start eggdrop with your config file as ./eggdrop -m /home/m/me/my_config.conf

Eventually you may submit a cron job to use modified chkbot as:
*/23 * * * * /home/e/eggdrop/scripts/botchk YOUR_BOT_NAME CONFIG_FILE FILENAME
Example:
*/23 * * * * /home/e/eggdrop/scripts/botchk PolarHOME /home/b/bnc/eggdrop/config.cfg polarhome
faq

(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) irc :
What ports I shoud not use
System reserves for system use ports 1-1024, 6666-6669, 8000, 8080. If you found these ports unused, you may use them on your own, but system may take over them in any time.
You may found list of used ports with netstat command or listed on each host's web server under statistics information.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions :
what portforward means?
portforward is a method to forward traffic from one port to another or from one host to some other.
You can read more about polarhome port-forward mapping at http://www.polarhome.com/service/shell/ports.html

faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions :
polarhome portforward table
Detailed portforward description can be found at http://www.polarhome.com/service/ports.html
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions :
does polarhome have vhosts
polarhome does not have vhosts, and it is not supported at all for now.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions :
can polarhome host domains?
Technically polarhome can host domains, but it can not provide this service on required quality and continuity... therefore polarhome does not host domains for now.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions :
may I redirect my domain to polarhome
Yes, you may, but polarhome itself does not do anything and does not take any responsibility
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions :
is my host/domain denied
You can check it at http://www.polarhome.com/hacker/hosts.deny
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions :
is my account denied
it is if you are on the "shame" list http://www.polarhome.com/hacker/users.deny
These accounts can not be reactivated.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions :
What does it mean "direct access ports"
Most of the servers are port forwarded as it is described in http://www.polarhome.com/service/shell/ports.html
... it means that they are behind the gateway server, particulary gate.polarhome.com. To achieve equal port distribution on each server, polarhome uses "open direct access port ranges" that allows direct access from the internet to servers. From servers are no limitations.
Typical example:
You run an eggdropp process on redhat box. To be able to access/manage your eggdrop from the Internet, you have to choose one free port in given range (for redhat server 5000-9999).
If you would decide to use some other port that is not in the direct access range. Your bot will work correctly, but you will not be able to manage from the Internet - just from servers inside of polarhome.com realm.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions :
LOST PASSWORD?
If you feel that you lost your account password, please check:

1. test your current password with the Webmail interface. It bypass all portforwarding related issues.

2. check if you use correct host, port and protocol to access polarhome hosts
http://www.polarhome.com/service/ports.html

3. check if you have access rights for that protocol that you want to use.
Please note that telnet and SSH needs shell access:
http://www.polarhome.com/service/policy.html

4. MySQL passwords are not same as ftp/telnet access passwords. They are autogenerated and sent by mail to username@host.polarhome.com where username is your username and host is one of polarhome hosts as redhat, solaris, aix etc.
You can read this mail with POP3, IMAP or through web interface by using your username and (ftp/telnet) password.

5. polarhome.com does not send any password nor welcome letter to given e-mail address during ftp/shell account registartion. You should use password that you have choosen. Usually it takes about 5-8 minutes to create a new account.

If you do everything as it should, but it still does not work: then please send your request to support@polarhome.com. Please quote you username and hostname as well.

Please note, that support can and will change password just if you use registered e-mail address (shown by finger)
faq
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