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(Answer) (Category) polarhome.com FAQ : (Category) HOWTO :
... download files for template accounts
Go to http://www.polarhome.com/service/admin/ - Admin page

Under Usermin tool - choose your host and log in with your username and password.

When you are logged in - under Applications /Upload and Download you will be able to browse and download files.

Choose (better write in) your home directory: /home/first_letter/username/offline/
EXAMPLE: user peter should write: /home/p/peter/offline/

Earlier ftp account's public_html directory is preserved in compressed tar.gz format under offline subdirectory: public_html.tar.gz This file will be preserved a while, and IT IS POSSIBLE TO RECOVER in case user decides to use polarhome.com services as a registered user.

        
More about policy in http://www.polarhome.com/service/policy.html

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