template accounts are created within 5 minutes (it's a cron job)...
Unfortunately, the hpux-ia64 server is powered off, because it simply can not stand the heat in the server room.
This is the reason why your account is not created or your mail is not accessible.
Polarhome servers' status overview http://www.polarhome.com/service/status/
Polarhome servers' status information http://www.polarhome.com/service/statistics/global/
Shell access is activated upon request according the http://www.polarhome.com/service/policy.html
Please use HPUX/PA-RISC if you need to have a stable account - for mail access for example. The IA64 server do not perform well in polarhome's server room environment.
Polarhome accounts are independent... it means that buggin_hpux-ia64 can be a different person than buggin on hpux or buggin on aix.
In the near future (during autumn) I'll implement system wide account creation - because many users already requested this functionality.