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<DIV><FONT face=Arial size=2><IMG alt="countrywoman" hspace=0
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<DIV><FONT face=Arial size=2>While the use of buzzwords createsthe illusion of
understanding for those who use them, they generallyachieve just opposite for those
on the receiving end.</FONT></DIV>
<DIV><FONT face=Arial size=2>Of course, it may be simpler to blame theproject
manager for failure, but the forward looking organisation may preferto consider how
to improve its delivery capability and avoid the next disaster!</FONT></DIV>
<DIV><FONT face=Arial size=2>Whether as a standalone service, or used to
complement an executive developmentprogramme, a formal network seem to be an
interesting and useful way ofadding an external dimension. Will they take up their
true directorialposition on the board?</FONT></DIV>
<DIV><FONT face=Arial size=2>Rather amazingly, this extremely important piece of
legislationdoes not appear to have fully entered the consciousness of UK business. "
The Hewson Group's business began to growalong with the market for CRM
systems.</FONT></DIV>
<DIV><FONT face=Arial size=2>Analysis shows lack ofprocess, product knowledge
and complaint handling skills 5. It is different from consultancy. Rowan Gormley was
interviewed by Philip Whitely, Times columnist, author and magazine editor. So what
can we do about it?</FONT></DIV>
<DIV><FONT face=Arial size=2>Taken seriously, it is the start of a new career of
direction-givingfor which one needs careful induction, inclusion and directorial
competence-buildingprocesses under the guidance of the chairman. Finally, it is
important not to underestimate the cultureshock that the OFR will cause. I suspect
that the answer lies in the fact that networkingat more junior levels is regarded
with distain.</FONT></DIV></BODY></HTML>