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SEND-PR(1)							    SEND-PR(1)

NAME
       send-pr - send problem report (PR) to a central support site

SYNOPSIS
       send-pr [ site ] [ -f problem-report ] [ -t mail-address ]
	       [ -P ] [ -L ] [ -s severity ] [ -V ]
	       [ --version ] [ -c address ] [ -a file ]

DESCRIPTION
       send-pr	is  a  tool  used to submit problem reports (PRs) to a central
       support site.  In most cases the correct	 site  will  be	 the  default.
       This  argument  indicates the support site which is responsible for the
       category of problem involved.  Some sites may use a local address as  a
       default.	 site values are defined by using the aliases(5).

       send-pr invokes an editor on a problem report template (after trying to
       fill in some fields with reasonable default values).  When you exit the
       editor,	send-pr sends the completed form to the Problem Report Manage‐
       ment System (GNATS) at a central support site.  At  the	support	 site,
       the  PR is assigned a unique number and is stored in the GNATS database
       according  to  its  category  and  submitter-id.	  GNATS	 automatically
       replies with an acknowledgement, citing the category and the PR number.

       To  ensure  that a PR is handled promptly, it should contain one of the
       available categories to identify the problem area.  (Use	 `send-pr  -L'
       to see a list of categories.)

       The  more  precise  your problem description and the more complete your
       information, the faster your support team can solve your problems.

       send-pr depends on a correctly configured  mail	submission  system  to
       work correctly.	If, for any reason, sending mail is not working, prob‐
       lem reports can be submitted over the web, through:

	      http://www.freebsd.org/send-pr.html

OPTIONS
       -f problem-report
	      specify a file (problem-report) which already  contains  a  com‐
	      plete  problem  report.	send-pr sends the contents of the file
	      without invoking the editor.  If the value for problem-report is
	      `-', then send-pr reads from standard input.

       -s severity
	      Give the problem report the severity severity.

       -t mail-address
	      Change  mail  address  at	 the support site for problem reports.
	      The default mail-address is the address  used  for  the  default
	      site.   Use  the site argument rather than this option in nearly
	      all cases.

       -c address
	      Put address in the Cc: header of the message.

       -a file
	      Copy the specified file into the Fix: section.  Binary files are
	      uuencoded.

       -P     print  the form specified by the environment variable PR_FORM on
	      standard output.	If PR_FORM is  not  set,  print	 the  standard
	      blank PR template.  No mail is sent.

       -L     print the list of available categories.  No mail is sent.

       -V     Display  the send-pr version number.  This may also be specified
	      as --version.

       Note: use send-pr to submit problem reports rather  than	 mailing  them
       directly.   Using both the template and send-pr itself will help ensure
       all necessary information will reach the support site.

FREEBSD CATEGORIES
       advocacy
	      This used to be for the advocacy WWW pages.  Now	deprecated  in
	      favour  of  the  www  category, relevant alternative use of this
	      category is encouraged.

       alpha  Alpha processor specific problems.

       amd64  AMD64 processor specific problems.

       arm    ARM processor specific problems.

       bin    Corrections or enhancements to system executables.

       conf   Corrections or enhancements to the system configuration files.

       docs   Corrections or enhancements to the manpages or other  documenta‐
	      tion.

       gnu    Corrections or enhancements to the GNU contributed software.

       i386   Intel x86 processor specific problems.

       ia64   Intel ia64 processor specific problems.

       java   Problems related to Java.

       kern   Changes  or  enhancements to the architecture independent kernel
	      sources.

       misc   Problems that do not fit into any of the other categories.

       ports  Corrections or enhancements (including new ports) to  the	 ports
	      collection.

       powerpc
	      PowerPC processor specific problems.

       sparc64
	      SPARC processor specific problems.

       standards
	      Standards conformance issues.

       sun4v  Problems	specific  to  the SPARC sun4v architecture and proces‐
	      sors.

       threads
	      Problems related to threading on FreeBSD.

       usb    Problems related to the USB subsystem.

       www    Changes or enhancements to the FreeBSD website.

ENVIRONMENT
       The environment variable EDITOR specifies the editor to invoke  on  the
       template.
       default: vi

       If the environment variable MAIL_AGENT is set, its value is used as the
       path + command line arguments of the executable to be invoked for send‐
       ing the problem report (which will be provided via standard input).
       This  can be useful if you either use a MTA other than sendmail or need
       to provide additional  parameters,  such	 as  the  envelope  sender  on
       machines without a valid FQDN.
       Default value: /usr/sbin/sendmail -oi -t

       If  the	environment variable PR_FORM is set, then its value is used as
       the file name of the template for your problem-report editing  session.
       You can use this to start with a partially completed form (for example,
       a form with the identification fields already completed).

HOW TO FILL OUT A PROBLEM REPORT
       Problem reports have to be in a particular form so that a  program  can
       easily manage them.  Please remember the following guidelines:

       ·  describe only one problem with each problem report.

       ·  For  follow-up  mail,	 use  the  same subject line as the one in the
	  automatic acknowledgement. It consists of category,  PR  number  and
	  the  original synopsis line.	This allows the support site to relate
	  several mail messages to a particular PR and to record them automat‐
	  ically.

       ·  Please  try to be as accurate as possible in the subject and/or syn‐
	  opsis line.

       ·  The subject and the synopsis line are	 not  confidential.   This  is
	  because  open-bugs lists are compiled from them.  Avoid confidential
	  information there.

       See the GNU Info file send-pr.info or the document  Reporting  Problems
       With send-pr for detailed information on reporting problems

HOW TO SUBMIT TEST CASES, CODE, ETC.
       Submit  small  code  samples with the PR.  Contact the support site for
       instructions on submitting larger test  cases  and  problematic	source
       code.

FILES
       /tmp/pf.XXXXXXXX	   copy of PR used in editing session
       /tmp/pf.XXXXXXXX	   copy of empty PR form, for testing purposes
       /tmp/pr.XXXXXXXX	   copy of filled PR form, created on interrupt
       /tmp/pbad.XXXXXXXX  file for rejected PRs

EMACS USER INTERFACE
       An  Emacs user interface for send-pr with completion of field values is
       part of the send-pr distribution (invoked with M-x send-pr).   See  the
       file  send-pr.info or the ASCII file INSTALL in the top level directory
       of the distribution for	configuration  and  installation  information.
       The Emacs LISP template file is send-pr-el.in and is installed as send-
       pr.el.

INSTALLATION AND CONFIGURATION
       See send-pr.info or INSTALL for installation instructions.

SEE ALSO
       Reporting Problems Using send-pr (also installed as the GNU  Info  file
       send-pr.info).

AUTHORS
       Jeffrey	Osier,	Brendan	 Kehoe,	 Jason Merrill, Heinz G. Seidl (Cygnus
       Support)

COPYING
       Copyright (c) 1992, 1993 Free Software Foundation, Inc.

       Permission is granted to make and distribute verbatim  copies  of  this
       manual  provided	 the  copyright	 notice and this permission notice are
       preserved on all copies.

       Permission is granted to copy and distribute modified versions of  this
       manual  under  the  conditions  for verbatim copying, provided that the
       entire resulting derived work is distributed under the terms of a  per‐
       mission notice identical to this one.

       Permission  is granted to copy and distribute translations of this man‐
       ual into another language, under the above conditions for modified ver‐
       sions,  except  that this permission notice may be included in transla‐
       tions approved by the Free Software Foundation instead of in the origi‐
       nal English.

October 2006			     3.113			    SEND-PR(1)
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