Document generated at polarhome.com
(Category) polarhome.com FAQ
Subcategories:
(Category) about polarhome
(Category) polarhome policy
(Category) access questions
(Category) database problems
(Category) CGI problems
(Category) mailing list questions
(Category) HOWTO

Answers in this category:

(Category) (Category) polarhome.com FAQ :
about polarhome
Subcategories:

Answers in this category:
(Answer) What is polarhome
(Answer) Does polarhome.com became a commercial site
(Answer) What do we achieve
(Answer) How can I contact polarhome
(Answer) How polarhome looks like 2001-10
(Answer) How polarhome looks like 2002-08
(Answer) How polarhome looks like 2003-08
(Answer) How polarhome looks like 2005-03
(Answer) How polarhome looks like 2007-06

(Answer) (Category) polarhome.com FAQ : (Category) about polarhome :
What is polarhome
polarhome.com is non commercial, educative effort for popularization of shell enabled operating systems and Internet services, offering shell accounts and other services on all available systems.
faq
(Answer) (Category) polarhome.com FAQ : (Category) about polarhome :
Does polarhome.com became a commercial site
No, according the statistics there will not be significant income from admission fees, but users will have much higher respect to their shell accounts... and anyway all income will be used for server upgrades and site improvements.
faq
(Answer) (Category) polarhome.com FAQ : (Category) about polarhome :
What do we achieve
With new shell policy we achieve more flexible system from users point of view:

- no denied hosts, networks
- valid and serious users
- stable system
- less overload
- more services
- income for server upgrade
... etc.
faq

(Answer) (Category) polarhome.com FAQ : (Category) about polarhome :
How can I contact polarhome
support e-mail address: support@polarhome.com
abuse e-mail address: abuse@polarhome.com
fax number: +1 772 325 8221 (eFax account)

mail address:
polarhome.com
c/o arpadffy
Edbovägen 47 D
14263 Stockholm
Sweden



faq

(Answer) (Category) polarhome.com FAQ : (Category) about polarhome :
How polarhome looks like 2001-10
Some users can not imageine, how can look like such an internet site with lots of different hosts, operative systems etc.

Here are some pictures the realm behind the gate.polarhome.com:


Legend

1. NetBSD - Digital MicroVAX 3100
2. OpenBSD - HP Vectra VL2 5/60
3. FreeBSD - some noname box
4. Solaris - SUN SPARC Station 20
5. Digital Storageware 3x2.4 SCSI HDD for OpenVMS
6. OpenVMS - Digital VAX Station 4000 - 90A
7. RedHat/Linux - some noname box
8. Digital 21" multisync monitor
9. My daughter Anna
10. Digital VT510 terminal
11. Digital tape drive
12. noname 8 port 100/10 network switch
faq
(Answer) (Category) polarhome.com FAQ : (Category) about polarhome :
How polarhome looks like 2002-08
Some users can not imageine, how can look like such an internet site with lots of different hosts, operative systems etc.

Here are some pictures the realm behind the gate.polarhome.com:
You can found more pictures under images/hw/

faq
(Answer) (Category) polarhome.com FAQ : (Category) about polarhome :
How polarhome looks like 2003-08
Some users can not imageine, how can look like such an internet site with lots of different hosts, operative systems etc.

Here are some pictures the realm behind the gate.polarhome.com:
You can found more pictures under images/hw/

Rear view

Front view


faq
(Answer) (Category) polarhome.com FAQ : (Category) about polarhome :
How polarhome looks like 2005-03
Some users can not imageine, how can look like such an internet site with lots of different hosts, operative systems etc.

Here are some pictures the realm behind the gate.polarhome.com:
You can found more pictures under images/hw/

Console view

Rear view


faq
(Answer) (Category) polarhome.com FAQ : (Category) about polarhome :
How polarhome looks like 2007-06
Some users can not imageine, how can look like such an internet site with lots of different hosts, operative systems etc.

Here are some pictures the realm behind the gate.polarhome.com:
You can found more pictures under images/hw/

Front view

Console view


faq
(Category) (Category) polarhome.com FAQ :
polarhome policy
Subcategories:
(Category) shell upgrade questions
(Category) policy changes log

Answers in this category:
(Answer) Where is the policy file?
(Answer) Were is the shell application form?
(Answer) polarhome legal statement
(Answer) polarhome privacy statement
(Answer) netiquette that should be followed
(Answer) why polarhome has this policy
(Answer) may I buy more space, process quota etc...
(Answer) Does polarhome need sponsors

(Category) (Category) polarhome.com FAQ : (Category) polarhome policy :
shell upgrade questions
all questions reated with shell upgrade etc...
faq
Subcategories:

Answers in this category:
(Answer) Do you really mean it
(Answer) how much it costs
(Answer) What is it mean "10 local currency units"
(Answer) What if does not exist 10 unit bank note
(Answer) Why this constraint with "at least 2 USD value"
(Answer) Do I have to change addmission fee to USD
(Answer) How can I pay? Where should I send
(Answer) Can I register more than one username
(Answer) I do not have a printer. What should I do
(Answer) Do I need to give my real name and address
(Answer) How much is 2 USD in my currency
(Answer) how I know that my application arrived
(Answer) May I move my account from one host to another

(Answer) (Category) polarhome.com FAQ : (Category) polarhome policy : (Category) shell upgrade questions :
Do you really mean it
Yes I do. Please, do not send mails with this kind of question. It is true that the pricing is not usual, but it is quite easy to calculate to everybody how much it costs. The value does not matter. Never compare with $US or other valuta. BUT you have to send it as low or high value is it. No exceptions.
faq
(Answer) (Category) polarhome.com FAQ : (Category) polarhome policy : (Category) shell upgrade questions :
how much it costs
it costs 10 local currency units per username (per host) but at least 2 USD value that should be sent to polarhome.com with the correctly filled application form.
You have to use application form or write all text, requited data and disclamer on some blank paper. Application must be signed (by hand) personally.

you have to pay this amount only once (when you upgrade your ftp account to shell one).

just regular, registered ftp account can be upgraded to shell account shell account is activated after received application form (usually 3-6) days. user will be notified by e-mail.
every malicious activity will result as fallback to ftp account level or total removal, but if your account has not been denied, you can apply again for shell account by sending the appilcation form/paying the fee/etc... Please note if user has more than one account, all accounts will be removed. On polarhome does not exist hack and clean accounts, just normal user accounts that can be lost.
faq
(Answer) (Category) polarhome.com FAQ : (Category) polarhome policy : (Category) shell upgrade questions :
What is it mean "10 local currency units"
polarhome.com is used by users all around the World and fixed price in one currency could put quite lot of users in negative position, because for ex: $10 does not have same value for US citizens and for Brazilians or Romanians. In some countries people work whole month or even more for $10. Therefore, everybody should pay 10 units of their own main local currency as:

10 USD for USA
10 SEK for Sweden
10 HUF for Hungary
10 INR for India
10 BRL for Brasil
10 EURO for EMU
... etc.
but at least the post stamp value on the envelope. With this method, system will be reachable worldwide under similar conditions.
faq

(Answer) (Category) polarhome.com FAQ : (Category) polarhome policy : (Category) shell upgrade questions :
What if does not exist 10 unit bank note
For these countries admission fee will be the lowest paper bank note, but at least the post stamp value on the envelope (per username, per hostname).
faq
(Answer) (Category) polarhome.com FAQ : (Category) polarhome policy : (Category) shell upgrade questions :
Why this constraint with "at least 2 USD value"
Some countries as Romania and Slovenia has a very low excange rate to other converible valutas, therefore users could appreciate to achieve shell accounts for 2000 Lei when the stamp costs 15000 Lei. Some of the users abused this behaviour by registering hundreds of accounts and later on used for remote attacks without responsibility.
faq
(Answer) (Category) polarhome.com FAQ : (Category) polarhome policy : (Category) shell upgrade questions :
Do I have to change addmission fee to USD
No, no way. You have to send your local currency as it is.
BUT it have to be a valid currency in your country, not some old depricated etc banknotes.
faq
(Answer) (Category) polarhome.com FAQ : (Category) polarhome policy : (Category) shell upgrade questions :
How can I pay? Where should I send
Payment methods are described in application form ( http://www.polarhome.com/service/application.html ).
NOTE: do not send application form without payment nor payment without application form. Both are required.
faq
(Answer) (Category) polarhome.com FAQ : (Category) polarhome policy : (Category) shell upgrade questions :
Can I register more than one username
Sure you can, if you need them. You can even write them all on one single application form, or put few application forms to one envelope.
BUT if you abuse one of the accounts, you will loose all of them.
faq
(Answer) (Category) polarhome.com FAQ : (Category) polarhome policy : (Category) shell upgrade questions :
I do not have a printer. What should I do
You can write by hand all required information on a blank paper. Actually the hardcopy information holder is less important than the information itself. It would be accepted even a bottle of wine if you succeed to write required data on it. :-)
faq
(Answer) (Category) polarhome.com FAQ : (Category) polarhome policy : (Category) shell upgrade questions :
Do I need to give my real name and address
Our policy requires real name, but obviously we can not check some user's real identity in another part of the world. Registration is based on honour and trust. However application form, e-mail address and other users information handles confidentially (as we have done so far)
However on official legal request polarhome will provide all available information.
faq
(Answer) (Category) polarhome.com FAQ : (Category) polarhome policy : (Category) shell upgrade questions :
How much is 2 USD in my currency
polarhome will use The XE.com Universal Currency Converter as a reference.
faq
(Answer) (Category) polarhome.com FAQ : (Category) polarhome policy : (Category) shell upgrade questions :
how I know that my application arrived
As soon your application arrived you will be notified by e-mail.

E-mail contains welcome message for aproved shell upgrade or some comments why your application has not been aproved.

faq
(Answer) (Category) polarhome.com FAQ : (Category) polarhome policy : (Category) shell upgrade questions :
May I move my account from one host to another
Unfortunately not.
It would be no problem if it would be an unique request, but every time when some new system is introduced, half of the users from old system want to move over... and it is almost impossible from administartion point of view.

faq
(Category) (Category) polarhome.com FAQ : (Category) polarhome policy :
policy changes log
This folder contains policy changes and explained reasons why it had happened.
faq
Subcategories:

Answers in this category:
(Answer) polarhome's initial policy
(Answer) policy change 2001.10.10
(Answer) policy change 2002.03.07
(Answer) policy change 2005.08.01

(Answer) (Category) polarhome.com FAQ : (Category) polarhome policy : (Category) policy changes log :
polarhome's initial policy
This is an absolutely free and open system - open for everybody.

There are just 3 rules:

-Have full respect to other users (they want to feel themselves free as well)
-Nobody can be destructive in any sense of the word.
-Knowledge, optimism and love is must (there is no tolerance for decadence)



faq

(Answer) (Category) polarhome.com FAQ : (Category) polarhome policy : (Category) policy changes log :
policy change 2001.10.10
polarhome.com learned from earlier experience and from 2001.10.10 changed its user policy in order to improve service quality and stop malicious activity from member servers. Accounts are split between ftp and shell access.

------------------------------------------------

Minutes from decision maker:

October 3rd, 2001 polarhome.com came to a dead-end of free shell providing activity. The whole system was a disaster, even with raising popularity. Therefore, system administrator gave a proposal to close polarhome.com in his declaration.

During next few days administrator's mailbox was full of unsatisfied users opinion, but among these letters were about 200 creative supporters that thought that there is a possibility to continue with closer and more trustful community, that can really focus on main goals of existence of this kind of system.

It was easy to see that polarhome.com has to continue, but there were some unanswered questions:

  • What kind of services should polarhome provide?
  • How can we divide positive and malicious users?
  • What about identification?
  • What about banned domain, hosts?
  • Rights? Administration? etc.
Below you can find answers to some of these questions, and it can explain why polarhome bacame as it is now.

Dividing ftp from shell?
We made this decision because ftp is fare more harmless then shell and requires much more knowledge and experience to turn it into attack. From other side with open ftp, mail, POP3, IMAP access most of the users could continue to use polarhome.com . They indeed, have been forced to change their mail reading or file editing habits, but they still could continue to use earlier services without interruption, including database administration etc.

Account creation should be slowed down.
In "free shell" period everybody could make a shell account in about 3 minutes. Request from the web, wait 3 minutes, log in into your new shell account. It was very popular method, that users liked very much. BUT as a non commercial service provider, all system administrators (in that time just amec and taken ) worked as a kind volunteers... and sometimes it took few days to cover up some malicious activity against remote hosts. So, 3 minutes to create an account and few days to delete it... resulted that users do not have any respect to their accounts. If I loose one... no problem, I can create 10 another.
Therefore we voted for hardcopy registration that takes at least 2-3 days... Now, we have 2-3 days for account and 2-3 days to delete if it is necessary (much better relation)... and as a side effect: user who waits few days for something has more respect for it.

Banned hosts and networks
Earlier, the only way how could we ban some hacker was by deleting it's account and ban his hosts and eventually whole network. Deleted account was not enough, because few minutes later he could create a new account and use the system with same rights and same purpose.
This method results with lot of innocent users that have been banned just because they come from same domain or network as some single hacker. It was not acceptable.
Therefore, we do not ban any domain or host any more. It is not necessary because of slow shell registration process it is very uncommon to abuse the shell.

Free or pay?
Also as earlier have been mentioned: to achieve better respect to own shell, we decided to ask some symbolic admission or AKA step up fee. It is a normal human (or should we call it homo sapience) behavior: if it  is free than who cares, but if I paid for it is mine.
Therefore, we decided to ask some kind of admission fee or step-up fee.

How high will be this fee?
Good question. If we ask $2 per month, it will be a very attractive fee and we will be soon or later very rich... but is our goal to be rich or to give a chance to the Internet generation to learn and be more experienced in networking, communication and security area instead... give them a possibility to be a member of amorph, multilingual and multinational community and to have a respect to all other members. polarhome.com is used by users all around the World and fixed price in one currency could put quite lot of users in negative position, because for money does not have same value for US citizens as for Brazilians or Romanians. In some countries people work whole month or even more for $10.
Therefore, we decided to have some price that it should not be fixed and should not be high, whatever part of the World user comes from. For this pricing (10 currency units) nobody can say that it is expensive. Value is about 2 beers or even less in almost every country. It is another question that somebody does not want to pay for this kind of service at all.

What user gets for it?
If user pays for something, he wants to get something... also human behavior. :-)
Therefore, shell have been improved. Space raised to 20M + 5M for mail and databases, crontab has been allowed, Java installed, PostgreSQL installed, hardware have been upgraded and made system more stable and secure. Hacking possibilities against localhost have been forbidden to ensure users security.

... and here we are with the new system. Not everybody satisfied, but we filtered out all these users that do not really belong to this community. We, together build our system, vote for new shell, buy new hardware... gather new knowledge.

polarhome.com is an independent, self managed, free community. Not big, but brave.

You can send your opinion to opinion@polarhome.com

Zoltan Arpadffy
polarhome.com
owner, system manager
faq

(Answer) (Category) polarhome.com FAQ : (Category) polarhome policy : (Category) policy changes log :
policy change 2002.03.07
>From 2002.05.07. is valid the updated policy.

1. ftp/mail account are free as they were.
2. set up fee for shell account is 10 local currency but at least 2 USD 
value.
3. you can upgrade your account just personally - (seems it was not clear 
until now)
4. you do not have to use application form, but have to write down the 
whole text on some paper with all disclaimer etc.
5. application should be signed by hand
6. polarhome will accept old policy registrations during this week until 
Monday, 13th of May, 2002. 

Explanation:
- Some countries as Romania and Slovenia that has a much lower currency 
rate than other countries abused old policy by registering hundreds of 
account and use them without any respect. Higher registration fee should 
stop these users.
- Some users registered other user accounts to earn on polarhome. 

But how is possible to earn on polarhome... it means that it will not be 
upgrades, no hardware etc and polarhome will just die.

I do not need your registration fees... I have enough for myself and whole 
polarhome income so far, would not be enough to pay my real time fee for 
one single day. But all we are working and giving it to community, and I 
expect  from community to understand it:
- it means no arrogant requests
- positive approach
- help in problem solving
- tolerance in delays 
- tolerance in service quality 

I want to make it clear that polarhome is not an commercial site. We do 
not have advertising nor official sponsors... it is JUST community 
sponsored and driven. 

To be honest, polarhome does not need lot of users, does not need more 
publicity... it needs better quality and workspace for existing community.

Thanks for co-operation.

faq
(Answer) (Category) polarhome.com FAQ : (Category) polarhome policy : (Category) policy changes log :
policy change 2005.08.01
>From 2005.08.01 polarhome has new user policy. 
 
ftp accounts are (will be) revoked and just template and shell accounts
exist. This policy modification was needed in order to protect polarhome
from users that use their ftp accounts for phishing, spoofing, distributes
warez, running pirate forums and other malicious activity. ftp users can
continue to use polarhome until 2005.10.31. After that date ftp access will
be denied.
 
Polarhome for last five years has offered shell, ftp, mail and other online
public services. Unfortunately, there have been always some user that abused
these services.... and as time passed we have been forced to introduce
different security measures in order to keep services running. 
 
If you read through http://www.polarhome.com/news.php  and
http://www.polarhome.com/service/decision.html you can follow up how an
absolutely open, free shell site - "gateway to freedom" - becomes a gateway
to prison. A place full of fear from closed lines by ISP, abuse mails, "site not
available" messages etc.
 
Problems are caused by individuals. 
Individuals, malicious by hart or just ignorant that jeopardize existence of
whole community. The worst is that we can not do much more than close our
doors, restrict rights etc, in order to have as less possible services that
could be abused.
  
We need to be blind not to see the parallel with the real world.
Unfortunately, more police officers, ID checks and cameras will not help to
save the tube passengers. There can be always an individual who will be able
to damage, even the most efficiently shielded public service. 
 
This is valid to virtual, online World, as well. 
Public services are for ideal World where everybody follows at least one
rule "Do not do to others what you do not want them to do to you."
For such idea to work The World needs more trust, dialog, love and
understanding of each other needs. 
 
Is it possible to realize such idea in such imperfect World with lot of
different interests? 
No, it is not... and it is written: "It will be just worse". One does not have
to be a prophet to see that we are every second closer to Armageddon - and
we just sit here and simply can not do anything against. There is nobody to
protect us, to lead us to the right side. 
 
I can almost hear your angry voice - but there is God. He will show us the
right way. 
Yes, probably he does show the path - unfortunately most of us do not listen
to God. Most of us prefer to listen to humans that translate God's words.
That causes troubles. Most of us mostly do what they are said to do, because
it is too hard to learn and have enough courage and competence to make a
decision alone. We became marionettes of our own neighbourhood.
 
I do believe in free will and in possibility to change this bloody
existentialistic destiny. We can not change the World, but we can make, at
least, ourselves better.
Polarhome community will be much smaller but closer and trust worth. 
 
What will happen now? What are the implications of new policy?
    
1.      introduced a template account - this account is a full featured
account but without ftp, ssh, shell etc access. Just e-mail access is
allowed. 
2.      earlier ftp accounts will exist until 2005.10.31
3.      1st of November ftp accounts will be converted to template accounts
and web pages will be archived and removed from web space
4.      from 1st of November just "hard copy" registered users will be able
to access polarhome services and change content of web space etc.
5.      because we raised the "trust level" PHP safe_mode will be turned OFF
and functions: mail() fsockopen() pfsockopen() stream_socket_client() will
be allowed  
 
In short: current ftp users have three choices:
1.      register a shell
2.      leave as it is and after three months use just e-mail
3.      stop using polarhome services 
 
The updated policy could be finding at
http://www.polarhome.com/service/policy.html
 
Please note, there are much better free e-mail providers as gmail, yahoo,
hotmail, msn etc. They are reliable - polarhome is not. Therefore, if you
need just e-mail service, it is recommended to use some huge respectful
company instead.
 
polarhome.com is non commercial, educative effort for popularization of
shell enabled operating systems and Internet services, offering shell
accounts, mail and other online services on all available systems...  and
polarhome is not afraid to take hard steps in order to fulfil this task. 
  
Regards, 
Z
owner and system manager
polarhome.com

faq
(Answer) (Category) polarhome.com FAQ : (Category) polarhome policy :
Where is the policy file?
It is a living document with extract from this FAQ, and can be found at http://www.polarhome.com/service/policy.html
faq
(Answer) (Category) polarhome.com FAQ : (Category) polarhome policy :
Were is the shell application form?
http://www.polarhome.com/service/application.html
faq
(Answer) (Category) polarhome.com FAQ : (Category) polarhome policy :
polarhome legal statement
http://www.polarhome.com/service/legal.html
faq
(Answer) (Category) polarhome.com FAQ : (Category) polarhome policy :
polarhome privacy statement
http://www.polarhome.com/service/privacy.html
faq
(Answer) (Category) polarhome.com FAQ : (Category) polarhome policy :
netiquette that should be followed
http://www.polarhome.com/service/netiquette.html
by not following this netiquette you may loose your shell and even ftp accounts. If one user has been denied, all account from this user from polarhome.com will be denied.
faq
(Answer) (Category) polarhome.com FAQ : (Category) polarhome policy :
why polarhome has this policy
If you are interested to learn more about pros and contras, main consideration, reasons and decision explanation, please read more at http://www.polarhome.com/service/decision.html
faq
(Answer) (Category) polarhome.com FAQ : (Category) polarhome policy :
may I buy more space, process quota etc...
No, polarhome does not sell services...
faq
(Answer) (Category) polarhome.com FAQ : (Category) polarhome policy :
Does polarhome need sponsors
It is impossible to operate such a site without support of the community.
More information at http://www.polarhome.com/sponsor.php
faq
(Category) (Category) polarhome.com FAQ :
access questions
Subcategories:
(Category) shell
(Category) ftp
(Category) mail
(Category) http
(Category) irc

Answers in this category:
(Answer) what portforward means?
(Answer) polarhome portforward table
(Answer) does polarhome have vhosts
(Answer) can polarhome host domains?
(Answer) may I redirect my domain to polarhome
(Answer) is my host/domain denied
(Answer) is my account denied
(Answer) What does it mean "direct access ports"
(Answer) LOST PASSWORD?

(Category) (Category) polarhome.com FAQ : (Category) access questions :
shell
Subcategories:

Answers in this category:
(Answer) shell does not work
(Answer) how to use ssh with portforward?
(Answer) did I lost my shell account?
(Answer) can I run eggdrop, BNC and ircd from shell
(Answer) I had a shell account at polarhome.com. What should I do
(Answer) how many BG-s may I run
(Answer) crontab problems?

(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) shell :
shell does not work
shell access is not enabled by default, therefore telnet and ssh do not work without an extra hardcopy application.
More to read at shell policy http://www.polarhome.com/service/policy.html
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) shell :
how to use ssh with portforward?
telnet and ssh work nice with portforward, but you have to telnet to some defined port descried at http://www.polarhome.com/service/shell/ports.html

Example:
Telnet to OpenBSD: telnet gate.polarhome.com 732 ssh to OpenVMS: ssh gate.polarhome.com -p 705
Please note, that if you are already on some polarhome.com inside server you may use simple: telnet openbsd or ssh username@vax
faq

(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) shell :
did I lost my shell account?
If your username is on the list http://www.polarhome.com/hacker/users.deny you did.

Please use http://www.polarhome.com/service/network/net-finger.html - finger service to query your host for your username in order to get exact information about your account status.

- if account does not exist - your account has not been created ot it is deleted
- if account has shell: /bin/nologin - you account exists but you do not have shell access
- if shell is any other: you account is fully functional.
faq

(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) shell :
can I run eggdrop, BNC and ircd from shell
Yes, you can. You can upload, compile, build, run bg processes and use all available programs and resources on the system. Shell is as open as it was earlier (now even with crontab). eggdrop, BNC and other irc servers, bouncers, proxies and non destructive bots are not considered to be malicious.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) shell :
I had a shell account at polarhome.com. What should I do
Your earlier account have been transformed to ftp account. Existing accounts have not been deleted and all content have been kept. Otherwise, you may choose among the following alternatives:

- continue to use as ftp user
- upgrade to shell account
- stop use polarhome.com access services
faq

(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) shell :
how many BG-s may I run
polarhome does not have BG limit just total process limit, but if you start too many BG processes you will not be able to manage your account any more.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) shell :
crontab problems?
Shell accounts do have enabled crontab.
Crontab may hava a strange behaviour that you may submit a new one but you can not edit it any more with crontab -e.
The problem lays in VIM editor secure temporary file handling.
There are two solutions:
1. use another editor for crontab.
$ export EDITOR=pico
$ crontab -e

2. delete curent crontab and submit a new one
$ crontab -l > my_crontab.txt
make changes in my_crontab.txt file
$ crontan -r
$ crontab my_crontab.txt
faq

(Category) (Category) polarhome.com FAQ : (Category) access questions :
ftp
Subcategories:

Answers in this category:
(Answer) Can not log in
(Answer) Can I run eggdrop with ftp account
(Answer) How can I change the account password
(Answer) I forgot my password, but given e-mail is not valid
(Answer) Why PORT command fails

(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) ftp :
Can not log in
1. check with finger if your account exits
2. check if you connect to right port. check the portforward table at http://www.polarhome.com/service/shell/ports.html
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) ftp :
Can I run eggdrop with ftp account
no
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) ftp :
How can I change the account password
So far it works like this:
- send one request to support@polarhome.com from given e-mail address, and system administartor will generate a new password for you.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) ftp :
I forgot my password, but given e-mail is not valid
... in that case your account is lost.... because ne password can be sent out just to relevant - given address shown in finger information
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) ftp :
Why PORT command fails
For more information read http://www.cert.org/tech_tips/ftp_port_attacks.html
faq
(Category) (Category) polarhome.com FAQ : (Category) access questions :
mail
Subcategories:

Answers in this category:
(Answer) Does polarhome support POP3 and IMAP
(Answer) Does polarhome support POP3S and IMAPS
(Answer) How should I set up my mail client?
(Answer) May I use SSL for POP3 and IMAP with portforward?
(Answer) What does it mean "we do not relay"?
(Answer) Can I read mail with a browser?
(Answer) Can I read mail with a handheld device?

(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) mail :
Does polarhome support POP3 and IMAP
Polarhome supports POP3 on all systems. IMAP as well except on OpenVMS/VAX.
Find more information in http://www.polarhome.com/service/mail.html
and http://www.polarhome.com/service/ports.html


faq

(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) mail :
Does polarhome support POP3S and IMAPS
Yes it does, except OpenVMS. There might be some informational messages that the key issuer is not verified. It is not verified because the issuer is polarhome itself and not some well known company as verisign or thawte.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) mail :
How should I set up my mail client?
SMTP server is always mail.polarhome.com POP3 and IMAP depend of host...
please refer portforward instructions at http://www.polarhome.com/service/shell/ports.html
for example: POP3 at OpenBSD is reachable by mail.polarhome.com port 736
users email address is username@openbsd.polarhome.com
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) mail :
May I use SSL for POP3 and IMAP with portforward?
Sure... it works perfect.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) mail :
What does it mean "we do not relay"?
polarhome has implemented DRAC "POP3 before SMTP" relay control...

It means that you need some POP3 or IMAP user authentication before SMTP connection otherwise you will get error "we do not relay".

more information in http://www.polarhome.com/service/mail.html

faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) mail :
Can I read mail with a browser?
Yes... use polarhome's webmail inteface http://www.polarhome.com/horde/
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) mail :
Can I read mail with a handheld device?
Yes... bookmark url: www.polarhome.com/horde/

polarhome users on every host may use this service.
faq

(Category) (Category) polarhome.com FAQ : (Category) access questions :
http
Subcategories:

Answers in this category:
(Answer) I can not access my home page
(Answer) Can not change the content of my home page
(Answer) What is the index file search order?
(Answer) Why SSI does not work?
(Answer) Is my public_html directory safe?
(Answer) how to set up home page at OpenVMS
(Answer) what is my absolute path

(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) http :
I can not access my home page
1. please check with finger that your username exists
2. if exits, check if you use the right url according to port forward table http://www.polarhome.com/service/shell/ports.html
3. check if exits index.html or some other index file in /public_html directory.
4. If you use OpenVMS it is another topic, otherwise no idea.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) http :
Can not change the content of my home page
You have to delete or overwrite the default index.html at public_html directory
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) http :
What is the index file search order?
index.html index.htm index.wml index.shtml index.php index.php4 index.php3 index.cgi
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) http :
Why SSI does not work?
exec and CGI commands are disabled because of security reasons, otherwise it should work with *.shtml files
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) http :
Is my public_html directory safe?
polarhome tried to set up systems in default to be usable and as safe as possible. Usually the home directories are searchable by other users to be able to use home page and public_html just by http user as apache or nobody.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) http :
how to set up home page at OpenVMS
You can find a short, step by step description at http://www.polarhome.com:703/homepage.html
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) http :
what is my absolute path
On every polarhome systems user homes has absolute path like /home/first-letter/username

Example:
username: peter
home dir: /home/p/peter/
webspace: /home/p/peter/public_html/
cgi-dir : /home/p/peter/public_html/cgi-bin/

VMS has another type of notation. There directories look like: DKA200:[HOME.P.PETER]
faq

(Category) (Category) polarhome.com FAQ : (Category) access questions :
irc
Subcategories:

Answers in this category:
(Answer) May I run my bot or irc server
(Answer) my bot can not connect to Dalnet
(Answer) why BNC does not work on 8080
(Answer) Can I connect my IRC server to polarhome one
(Answer) port 6667 is already taken
(Answer) how BS-s may I run
(Answer) how to setup system eggdrop
(Answer) What ports I shoud not use

(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) irc :
May I run my bot or irc server
Yes, you may. You can upload, compile, build, run bg processes and use all available programs and resources on the system. Shell is as open as it was earlier (now even with crontab). eggdrop, BNC and other irc servers, bouncers, proxies and non destructive bots are not considered to be malicious.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) irc :
my bot can not connect to Dalnet
polarhome hosts hundreds of bots irc servers etc... and big irc service providers does not like this behaviour.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) irc :
why BNC does not work on 8080
It was set up to max 100 users, because of heavy abuse. It is working, but you are not among these lucky 100 users.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) irc :
Can I connect my IRC server to polarhome one
yes, if you use simple ircd and polarhome does not need to do anything else but set up connection parameters.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) irc :
port 6667 is already taken
There are few thousand irc users that runs some bots, bouncers etc... but the port range is limited. You may choose some port from direct access ports of your host. More on these ports at http://www.polarhome.com/service/ports.html
You can find the list of already taken ports for your host at: http://www.polarhome.com/service/statistics/global/
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) irc :
how BS-s may I run
polarhome does not have BG limit just total process limit, but if you start too many BG processes you will not be able to maga your account any more.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) irc :
how to setup system eggdrop
1. Read the documentation at http://www.polarhome.com/service/manual/eggdrop/ 
   or at /home/e/eggdrop/doc
2. Create/edit one config file
3. Check that ports and bot names are uniqe in eggdrop home dir.
4. Change to /home/e/eggdrop (eggdrop home directory)
5. Start eggdrop with your config file as ./eggdrop -m /home/m/me/my_config.conf

Eventually you may submit a cron job to use modified chkbot as:
*/23 * * * * /home/e/eggdrop/scripts/botchk YOUR_BOT_NAME CONFIG_FILE FILENAME
Example:
*/23 * * * * /home/e/eggdrop/scripts/botchk PolarHOME /home/b/bnc/eggdrop/config.cfg polarhome
faq

(Answer) (Category) polarhome.com FAQ : (Category) access questions : (Category) irc :
What ports I shoud not use
System reserves for system use ports 1-1024, 6666-6669, 8000, 8080. If you found these ports unused, you may use them on your own, but system may take over them in any time.
You may found list of used ports with netstat command or listed on each host's web server under statistics information.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions :
what portforward means?
portforward is a method to forward traffic from one port to another or from one host to some other.
You can read more about polarhome port-forward mapping at http://www.polarhome.com/service/shell/ports.html

faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions :
polarhome portforward table
Detailed portforward description can be found at http://www.polarhome.com/service/ports.html
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions :
does polarhome have vhosts
polarhome does not have vhosts, and it is not supported at all for now.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions :
can polarhome host domains?
Technically polarhome can host domains, but it can not provide this service on required quality and continuity... therefore polarhome does not host domains for now.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions :
may I redirect my domain to polarhome
Yes, you may, but polarhome itself does not do anything and does not take any responsibility
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions :
is my host/domain denied
You can check it at http://www.polarhome.com/hacker/hosts.deny
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions :
is my account denied
it is if you are on the "shame" list http://www.polarhome.com/hacker/users.deny
These accounts can not be reactivated.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions :
What does it mean "direct access ports"
Most of the servers are port forwarded as it is described in http://www.polarhome.com/service/shell/ports.html
... it means that they are behind the gateway server, particulary gate.polarhome.com. To achieve equal port distribution on each server, polarhome uses "open direct access port ranges" that allows direct access from the internet to servers. From servers are no limitations.
Typical example:
You run an eggdropp process on redhat box. To be able to access/manage your eggdrop from the Internet, you have to choose one free port in given range (for redhat server 5000-9999).
If you would decide to use some other port that is not in the direct access range. Your bot will work correctly, but you will not be able to manage from the Internet - just from servers inside of polarhome.com realm.
faq
(Answer) (Category) polarhome.com FAQ : (Category) access questions :
LOST PASSWORD?
If you feel that you lost your account password, please check:

1. test your current password with the Webmail interface. It bypass all portforwarding related issues.

2. check if you use correct host, port and protocol to access polarhome hosts
http://www.polarhome.com/service/ports.html

3. check if you have access rights for that protocol that you want to use.
Please note that telnet and SSH needs shell access:
http://www.polarhome.com/service/policy.html

4. MySQL passwords are not same as ftp/telnet access passwords. They are autogenerated and sent by mail to username@host.polarhome.com where username is your username and host is one of polarhome hosts as redhat, solaris, aix etc.
You can read this mail with POP3, IMAP or through web interface by using your username and (ftp/telnet) password.

5. polarhome.com does not send any password nor welcome letter to given e-mail address during ftp/shell account registartion. You should use password that you have choosen. Usually it takes about 5-8 minutes to create a new account.

If you do everything as it should, but it still does not work: then please send your request to support@polarhome.com. Please quote you username and hostname as well.

Please note, that support can and will change password just if you use registered e-mail address (shown by finger)
faq
(Category) (Category) polarhome.com FAQ :
database problems
Subcategories:

Answers in this category:
(Answer) do I have a database by default
(Answer) what is it mean "account created, details sent to:"
(Answer) is there a web interface for database management
(Answer) is there any database on OpenVMS box
(Answer) may I have more than one database account
(Answer) may I have higher quota for my database
(Answer) may I buy higher quota
(Answer) what is my hostname
(Answer) are databases reachable from every host?
(Answer) how can I access my database outside from polarhome realm

(Answer) (Category) polarhome.com FAQ : (Category) database problems :
do I have a database by default
no, database accounts have nothing to do with ftp or shell accounts, however if you created your ftp account after 2002.05.14 MySQL accounts can be generated by the system (if requested) and account details will be posted to your polarhome e-mail address.
On request you will get the same username for easier administration.

ask MySQL account at mysql@polarhome.com and PostgreSQL accounts at postgres@polarhome.com

please include your username and hostname.

(Answer) (Category) polarhome.com FAQ : (Category) database problems :
what is it mean "account created, details sent to:"
it means that you used some other e-mail for request than the user finger information. Because the reply on such request contains password etc it will be sent out just to relevant e-mail address.
faq
(Answer) (Category) polarhome.com FAQ : (Category) database problems :
is there a web interface for database management
Sure...
use http://www.polarhome.com/service/admin/ page to access phpMyAdmin for MySQL administartion on each host that has MySQL server.

faq
(Answer) (Category) polarhome.com FAQ : (Category) database problems :
is there any database on OpenVMS box
Unfortunately not, but you can use RMS files so far
faq
(Answer) (Category) polarhome.com FAQ : (Category) database problems :
may I have more than one database account
Unfortunately not... it would make system administartion more complicate, but you may create as many tables you want in one database.
faq
(Answer) (Category) polarhome.com FAQ : (Category) database problems :
may I have higher quota for my database
Unfortunately not... because it would make exceptions among users and this is against polarhome policy.
faq
(Answer) (Category) polarhome.com FAQ : (Category) database problems :
may I buy higher quota
no... polarhome does not sell services, space etc at all.
faq
(Answer) (Category) polarhome.com FAQ : (Category) database problems :
what is my hostname
by default your MySQL host is localhost.
polarhome on servers that support MySQL create MySQL accounts, but for security reason just hostname=localhost can connect to that account. You can manage your database account with web interface ( http://www.polarhome.com/service/database/ ) or request from mysql@polarhome.com to enable your host or every host to connect to MySQL server.
Please note: - always quote your username and hostname in any correspondence with support - if you want to have same password for localhost access and for world access, please provide your MySQL account password as well with the request.
faq
(Answer) (Category) polarhome.com FAQ : (Category) database problems :
are databases reachable from every host?
polarhome MySQL databases are created with default values: username: users username database: users username hosts: localhost password : randomly created password that is not equal with user chosen ftp/shell password.
It means that user can access its database just from the localhost - running on that particular box.
Therefore mysql TCP port is not defined on most boxes and MySQL uses just socket communictaion - that implies that these databases are not reachable from any other machine.
faq
(Answer) (Category) polarhome.com FAQ : (Category) database problems :
how can I access my database outside from polarhome realm
Unfortunately it is not possible, because mysql port is not portforwarded. Read more about at http://www.polarhome.com/service/ports.html
Also on some hosts tcp listener is off - just the socket works.
And also the accounts are created just for host: localhost
faq
(Category) (Category) polarhome.com FAQ :
CGI problems
Subcategories:

Answers in this category:
(Answer) What means "Script userid and/or remote host not permitted! "
(Answer) How can I debug my CGI
(Answer) Where is sendmail?
(Answer) Where is perl
(Answer) CGI does not work
(Answer) Can I read error_log

(Answer) (Category) polarhome.com FAQ : (Category) CGI problems :
What means "Script userid and/or remote host not permitted! "
It means that you do not have right to run CGI's on that system. polarhome allows just to shell users to run CGI scripts according to policy http://www.polarhome.com/service/policy.html
faq
(Answer) (Category) polarhome.com FAQ : (Category) CGI problems :
How can I debug my CGI
If your script is for example: test.cgi and full url look like: http://www.polarhome.com:port/~username/cgi-bin/test.cgi you can debug with http://www.polarhome.com:port/cgi-bin/cgiwrapd/username/cgi-bin/test.cgi
More to read at cgiwrap documentation under manuals.
faq
(Answer) (Category) polarhome.com FAQ : (Category) CGI problems :
Where is sendmail?
Sendmail is at all systems (except OpenVMS - it does not use it) at /usr/sbin/sendmail
faq
(Answer) (Category) polarhome.com FAQ : (Category) CGI problems :
Where is perl
perl is system dependent:
Linux: /usr/bin/perl
OpenVMS: PERL == "$PERL_ROOT:[000000]PERL.EXE"
Solaris: /usr/bin/perl
FreeBSD: /usr/bin/perl
OpenBSD: /usr/bin/perl
NetBSD: /usr/pkg/bin/perl
faq
(Answer) (Category) polarhome.com FAQ : (Category) CGI problems :
CGI does not work
CGI is not available by default... you have to be a "hardcopy" registerd user to get CGI worked... read more at policy http://www.polarhome.com/service/policy.html
faq
(Answer) (Category) polarhome.com FAQ : (Category) CGI problems :
Can I read error_log
There are links to debug pages at http://www.polarhome.com/service/admin/
There you can check the error_log and other http server logs for debuging purpose.

Note: these links does not work always because of security reasons.
faq

(Category) (Category) polarhome.com FAQ :
mailing list questions
Subcategories:

Answers in this category:
(Answer) may I have more mailing lists
(Answer) why my mailing list is not on the public list
(Answer) Important polarhome lists

(Answer) (Category) polarhome.com FAQ : (Category) mailing list questions :
may I have more mailing lists
Yes... but if you spam you will loose them all
faq
(Answer) (Category) polarhome.com FAQ : (Category) mailing list questions :
why my mailing list is not on the public list
You have to change gate.polarhome.com to www.polarhome.com in the configuration menu. It will solve the problem.
faq
(Answer) (Category) polarhome.com FAQ : (Category) mailing list questions :
Important polarhome lists
Admins polarhome.com administrators list
Mysql-list MySQL support list
Polarhome Polarhome users' mailing list
Polarhome-dev Polarhome development list
Polarhome-todo Polarhome TODO and wish list
Postgres-list PostgreSQL support list
Security Discussion about security issues
faq
(Category) (Category) polarhome.com FAQ :
HOWTO
Subcategories:

Answers in this category:
(Answer) ... create an account
(Answer) ... create a mailing list
(Answer) ... upgrade to shell
(Answer) ... get help
(Answer) ... setup system eggdrop
(Answer) ... create database account
(Answer) ... loose an account
(Answer) ... become an administartor/developer
(Answer) ... change account password
(Answer) ... read mail
(Answer) ... download files for template accounts
(Answer) ... change MySQL password
(Answer) ... access polarhome hosts
(Answer) ... report abuse
(Answer) ... close/delete polarhome account

(Answer) (Category) polarhome.com FAQ : (Category) HOWTO :
... create an account
1. go to http://www.polarhome.com/service/shell/
2. choose your desired operating system
3. click on the OS icon
4. fill out the form - please use real e-mail address to minimize problems later on
5. wait about 5 minutes
6. try to access your account by pop3 or imap protocols or http://hostname.polarhome.com:port/~username/

In order to gain shell access read FAQ http://www.polarhome.com/faq/cache/76.html

faq

(Answer) (Category) polarhome.com FAQ : (Category) HOWTO :
... create a mailing list
1. go to http://www.polarhome.com/service/mailman/
2. choose create
3. fill out the form
4. you should get an e-mail from mailman with administartion details
faq
(Answer) (Category) polarhome.com FAQ : (Category) HOWTO :
... upgrade to shell
Please read this FAQ about polarhome policy - http://www.polarhome.com/service/policy.html
faq
(Answer) (Category) polarhome.com FAQ : (Category) HOWTO :
... get help
1. if you have some software, program related problem first please read the software's manual
2. try to find answer in this FAQ (maybe it is a polarhome specific problem)
3. try to get help in polarhome manuals at http://www.polarhome.com/service/manual/ or on the respective system /doc /manual subdirectories
4. check if there is some polarhome mailing list that cover your problem, as MySQL, PostgreSQL, security etc - search the archive
5. Search the interenet for answers.
6. Ask your question on the forum http://www.polarhome.com/forum/
7. If does not help anything send an email to support@polarhome.com

Service abuse related issues send to abuse@polarhome.com

faq

(Answer) (Category) polarhome.com FAQ : (Category) HOWTO :
... setup system eggdrop
1. Read the documentation at http://www.polarhome.com/service/manual/eggdrop/ 
   or at /home/e/eggdrop/doc
2. Create/edit one config file
3. Check that ports and bot names are uniqe in eggdrop home dir.
4. Change to /home/e/eggdrop (eggdrop home directory)
5. Start eggdrop with your config file as ./eggdrop -m /home/m/me/my_config.conf

Eventually you may submit a cron job to use modified chkbot as:
*/23 * * * * /home/e/eggdrop/scripts/botchk YOUR_BOT_NAME CONFIG_FILE FILENAME
Example:
*/23 * * * * /home/e/eggdrop/scripts/botchk PolarHOME /home/b/bnc/eggdrop/config.cfg polarhome
faq

(Answer) (Category) polarhome.com FAQ : (Category) HOWTO :
... create database account
If you created your ftp account on some polarhome system that does support MySQL after 2002.05.14 - it will be automatically created and details posted to your polarhome e-mail address (as username@solaris.polarhome.com). You can feach this mail by POP3 or IMAP protols or read directly if you have shell access.
Otherwise you have to send an request to mysql@polarhome.com or postgres@polarhome.com
please include your username and polarhome hostname

faq
(Answer) (Category) polarhome.com FAQ : (Category) HOWTO :
... loose an account
In any case of malicious activity polarhome will close your shell access on all your accounts.
Malicious activity could be:
- portscan
- remote attack
- downloading files from polarhome for remote attack
- SYN attack
- mailbombs
- ping with huge packets
- bandwith attack
- irc banditizm, flood etc.
- and all other that can be dangerous for polarhome or any other remote host
faq
(Answer) (Category) polarhome.com FAQ : (Category) HOWTO :
... become an administartor/developer
It is described in announce mail at http://www.polarhome.com/pipermail/polarhome/2002q2/000030.html
faq
(Answer) (Category) polarhome.com FAQ : (Category) HOWTO :
... change account password
If you have shell access, the on Unix like systems command passwd changes the password. On OpenVMS SET PASS will guide you through password change.
If you do not have shell access, then use http://www.polarhome.com/service/admin/ link to manage your ftp and MySQL accounts - otherwise support@polarhome.com can always help you.
- You have to send your request from the e-mail address that you registered.
- Always quote your username and hostname

Please note: that it might happened, that your password is right, but you do not access the right host. More info under http://www.polarhome.com/service/shell/ports.html
Also common problem is that users forget about polarhome shell policy http://www.polarhome.com/service/policy.html that says, that shell is not enabled by default, just pop3 and imap.
faq

(Answer) (Category) polarhome.com FAQ : (Category) HOWTO :
... read mail
You can ether set up your mail client as it is described in http://www.polarhome.com/service/ports.html

or read through web/wap interface http://www.polarhome.com/horde/

You can also read your mail directly on the host - in telnet/ssh session using mail, pine or mutt.

Usermin mail module is installed as well.
More information about polarhome's mail service at http://www.polarhome.com/service/mail.html
faq

(Answer) (Category) polarhome.com FAQ : (Category) HOWTO :
... download files for template accounts
Go to http://www.polarhome.com/service/admin/ - Admin page

Under Usermin tool - choose your host and log in with your username and password.

When you are logged in - under Applications /Upload and Download you will be able to browse and download files.

Choose (better write in) your home directory: /home/first_letter/username/offline/
EXAMPLE: user peter should write: /home/p/peter/offline/

Earlier ftp account's public_html directory is preserved in compressed tar.gz format under offline subdirectory: public_html.tar.gz This file will be preserved a while, and IT IS POSSIBLE TO RECOVER in case user decides to use polarhome.com services as a registered user.
More about policy in http://www.polarhome.com/service/policy.html

faq
(Answer) (Category) polarhome.com FAQ : (Category) HOWTO :
... change MySQL password
Every host has installed phpMyAdmin that will allow you to change MySQL database password.
Find correct phpMyAdmin links in admin page http://www.polarhome.com/service/admin/
faq
(Answer) (Category) polarhome.com FAQ : (Category) HOWTO :
... access polarhome hosts
Please follow detailed description in http://www.polarhome.com/service/ports.html
faq
(Answer) (Category) polarhome.com FAQ : (Category) HOWTO :
... report abuse
If you find any type of abuse at polarhome.com or from polarhome.com please send a mail to abuse@polarhome.com

You may also send a fax to +1 772 325 8221

All abuse reports are handled confidentaly and immediately with highest priority.
faq
(Answer) (Category) polarhome.com FAQ : (Category) HOWTO :
... close/delete polarhome account
There is no account deletion form. polarhome.com accounts can be closed on two ways:

1. accounts that are not used are deleted, purged by time if there are not active. There is no exact inactivity time, but inactive account are purged when host resources are overloaded - but at least one year the accounts are kept.

2. send a request to support@polarhome.com to close the account. In this case the account will be removed manually.
faq

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