[Pasundan] Service Level Agreements for Internal Business Services

[SLA Summit]

Service Level Agreements for Internal Business Services
How to Manage Expectations and Deliver Service Excellence
21 - 22 January 2015
Kuala Lumpur, Malaysia

Certificate will be awarded to delegates who complete the course
Letter of invitation will be provided to delegates who require visa for visiting Malaysia

A 2-day interactive workshop to develop excellence in internal customer-supplier relationships aimed particularly at Shared, Common and Global Business Services and other support activities including IT and logistics.

Key benefits of attending

Capture the strategic value of SLAs 
Link service delivery to mission accomplishment through key performance and service level indicators
Examine the Benefits and Constraints of SLAs
Learn how SLAs can reduce the risk of support failure
Discover how to develop and implement a SLA project
Gain insights into the Best Practices in SLAs
Learn how to design, write, implement and manage SLAs
Analyse the key factors for effective SLA measurements and metrics

Worldclass Trainer from United Kingdom

Our trainer is an Executive Director of a consultancy firm, where he provides service management training and consultancy internationally to blue chip clients
His three current books on Service Level Agreements are published by Rothstein Inc
He is the author of SLA Framework, a top-selling software tool for rapid and effective SLA development

What is the course outline? Who is the trainer? What is the registration fees? How to register?
To request brochure and find out more about this event, please Click Here

Contact - Universal Training and Consultancy
E-mail: contact at universaltnc.com
Official Website/Upcoming Events: universaltnc |dot| com

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